Ah yes, while the rank and file of Delta Dental vote for massive changes to benefit them and their clients, the CEO and Board, all being paid far more than anyone should be for their ‘service’ decline to adopt the changes. This organization is deemed a Social Welfare Organization for tax purposes. Their income was approx. $1.3M last year.
As the head of Delta Dental, CEO Jim Dwyer’s salary has more than doubled to $2.75 million. The board of directors are paid more than $100,000 for part-time service. Where’s the customer focus?